Attaining your best skin should never be a cause of frustration in your life – at Stemology, we want to make it easy for you to look and feel your most beautiful at every age. If for any reason you are not completely satisfied with our products, please first call our Customer Care Team at 866.958.9995 ext. 105.
They can work through any issues with you live, working together to achieve the very best outcome for you and your skin,
Whatever you choose to do, Stemology stands behind its products with a 60-day money-back guarantee (from ship date) on all products purchased directly from our company. This means if for any reason you are not completely satisfied, you can return the products back to us for a full refund of the purchase price, even if the bottles are empty (less shipping and handling).
How to Return Your Product:
1. Call Customer Care till free at (866-958-9995 ext 105) for a Return Merchandise Authorization number (RMA#). An RMA# is required in order to process returns and issue credit. Returned merchandise received without an RMA# will not be automatically refunded.
2. Write the RMA# clearly on the outside of your return package.
3. Please use the original packaging, if possible, and seal the package securely with tape. We recommend using protective packing to minimize any damage to the product. Remove any other labels from the package. We recommend that you insure the package when sending and retain the receipt. Stemology is not responsible for return postage, the cost of insurance, or lost or undelivered items.
- Send the package to the following address:
DermaTech Research, LLC
27 Mauchly, Suite 204
Irvine, CA 92618
Please remember to include your return address in the top left corner.
5. Please allow 14 business days for Stemology to receive and process your return. We will credit or refund the purchase price paid by you for the item(s) plus any tax paid on the item(s), less any discounts, rebates, credits or refunds already given to you in connection with such products. In the event that you return part of a kit, we will credit or refund the portion of the purchase price allocable to the product you are returning. The original shipping and handling charges, if any, will not be refunded.
6. If you purchased Stemology products at a store/spa/salon, please first contact that store directly to inquire about their return policy.